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Digital Engagement Representative

Franklin, Tennessee
Job Title: Digital Engagement Representative

Location: Nashville/Remote

Status: Full time

Reports to: Digital Experience Sr. Supervisor

The Company:

Ancient Nutrition is rooted in our founders' own personal health journeys and a desire to make history's most powerful superfoods accessible to everyone. But what started as a mission to create high-quality supplements - ones informed by ancient wisdom, backed by modern science and that the world had never seen before - has grown into a steadfast commitment to transform the way we grow our food.

Because growing the world's most nutrient-dense superfoods requires the healthiest soil possible and conventional farming is harming both the planet and its people. That's why we're on a much larger mission to restore our farmlands and heal our planet through organic regenerative farming practices that give back to the Earth - not just take from it- leaving it better than we found it for future generations to thrive.

The Position:

This position offers a great opportunity for an experienced, empathetic, dependable, team-oriented customer service professional to join our exciting, fast growing company. We look for creative, out of the box thinkers with a passion for educating and helping our consumers. We aim to exceed customers' expectations and deliver a truly remarkable service experience at every single touchpoint. Only individuals with an outstanding work ethic, verifiable references and "customer-first" mindsets will love this job and only the "best of the best" candidates will be considered.

In this role you will:
  • Deliver excellent customer service support to our consumers through email, social media channels, live chat, etc.
  • Provide all online customer order support -ordering issues, updates on shipping, tracking information etc.
  • Educate and inspire consumers about our product, health & wellness and assist with purchasing decisions
  • Review, log and report issues and work with the departments across the organization to ensure our consumers are having a great experience shopping on our site
  • Log consumer interactions (wrap up codes, dispositions, AR/complaint form)
  • Monitor and respond to all reviews and Q&A on our website and com
  • Manage any and all consumer support for consumers purchasing on
  • Have an innovative approach with all consumer questions and push to improve processes, perspectives, and the overall customer experience.
  • Quick and friendly follow-up on all customer issues, inquiries and opportunities with a whatever-it-takes attitude
  • Ability to work independently in a fast-paced environment
  • Ability to organize, prioritize, and work under time constraints with attention to detail
  • Work effectively with other members of the Ancient Nutrition team

Core Attributes:
  • You are curious and are constantly challenging our own best practices ("There's always a better way" mentality).
  • You have experience with email, live chat, and social media.
  • You are passionate about health and wellness.
  • You work well in a team environment.
  • You roll up your sleeves and dig in.
  • You are flexible and understand that change is constant.
  • You have strong written and communication skills
  • You are a proactive self-starter who is eager to play a key role in growing the Ancient Nutrition brand.
  • You are organized and detailed.
  • You have a can-do attitude and are an avid team player

The Benefits:

Work is about what you do, not where you do it. Ancient Nutrition has many team members located near Nashville, TN but we are a fully remote company and are able to hire from across the US . Ancient Nutrition is a laid back, but fast-paced place to be. We work hard because we love what we're building. No one breathes down your neck. We hire great people who don't need to be micromanaged.

We offer health insurance benefits, basic life insurance and access to affordable vision, dental and disability insurance. Unlimited Paid Time Off is a given for salary employees and a generous amount of paid time off accrual for hourly employees, both paid maternity and paternity leave are offered.

We are passionate about living healthy lives and offer free Ancient Nutrition products.

If you feel this role is meant for you, write us a killer cover letter telling us why you are the best fit, and why you want to work with us! We really do read them!