Guayaki Yerba Mate logo

Planning and Customer Service Specialist

Santa Fe Springs, California
At Guayakí Yerba Mate, we're about much more than just yerba mate: we believe yerba mate culture is an invitation to life. Our mantra, "COME TO LIFE," is an invitation to personal, social, ecological and cultural regeneration. The regeneration of the planet is at the heart of our business model. Every purchase of Guayakí drives positive global impact. We call it Market Driven Regeneration™, and it's the driving force behind everything we do.

Yerba mate. We love it, we drink it, but what, exactly, is it? Yerba mate is brewed from the nourishing leaves of the yerba mate species of holly tree (Ilex paraguariensis), which is native to the South American Atlantic rainforest. Of the six commonly used stimulants in the world: coffee, tea, kola, cocoa, and guarana, yerba mate triumphs as a balanced, naturally caffeinated option. Guayakí offers bagged loose leaf yerba mate as well as ready-to-drink yerba mate beverages in bottles and cans.

Purpose of this job

The role is responsible for the execution of days on hand inventory management and ensuring products are in stock. This role will help develop, implement, and monitor compliance with the days-on-hand Inventory management at YMCO. The role will also be responsible for customer service with 3PL distributor companies. Lead and support inter-region inventory support to ensure cases are ordered, scheduled for delivery, and tracked to completion to fulfill customer needs. Ensuring minimum weeks on hand are maintained. Lead communication of item availability, OOS, and restocks on a weekly basis.

  • Provide guidance through the daily tasks and monthly reporting on inventory Days on Hand (DOH) to sales and operations teams.
  • Works closely with regional distribution teams to ensure inventory DOH is accurate at all warehouse locations.
  • Develop, maintain, and analyze inventory management metrics.
  • Weekly, monthly, and yearly reports on DOH Accuracy Percent.
  • Point of contact between sales and operations for management of product moves to warehouse and storage units.
  • Track and Trace replenishment loads from 3PL Manufacturing locations, as well as warehouse transfers.
  • Identifies short-dated product and works on resolution with Sales, Operations and Quality department.
  • Serves as the point of contact for 3 rd party audit traceback requests.
  • Recall team members responsible for developing and maintaining procedures for product tracebacks.
  • Work with site leaders to support reduction of second move warehouse transfers.
  • Generate and analyze sales and inventory reports.
  • Maintain balance between inventory movement, volume forecast and individual site capacity.
  • Coordinates with sales and marketing to seamless flow of product to meet all promotional plans.
  • Ensure YMCO and 3PL customer distributor orders are received, processed, and delivered on time.
  • Provides customer service by resolving freight claims with the carriers and the customers
  • Responsible for product replenishment: review on hand inventory, on order quantities, and sales to determine what needs to be replenished. Receive the daily requisitions and order suggestions from operations. Find opportunities to maximize direct shipped loads from the 3pl manufacture to reduce transportation costs. Support with Researching and resolving inventory discrepancies.
  • Work Closely with RSD, Director of Inventory on any inventory DOH discrepancies that may need to be escalated for resolutions.
  • Be able to travel to warehouse locations to help support with identifying and solving warehouse capacity and inventory accuracy issues.
  • Support inventory team with sending out detailed weekly communication of count details as well as missed counts. Drive gap identification on missed counts and resolution from the sales and operations teams
  • Support inventory team and quality department to ensure compliance standards are maintained with QC Holds and disposal of inventory. Maintains physical documentation and system records of holds in ERP system.

Minimum experience and qualifications
  • High school diploma or equivalent.
  • Associate degree in logistics or related field preferred
  • 2 to 4 years of experience in logistics and inventory management in the Food and Beverage industry
  • Need strong communication skills to collaborate with colleagues and do business with suppliers.
  • Critical thinking, problem solving, and organizational skills are a must.
  • Project management experience is preferred; a PMP certification is helpful.
  • Must be experienced with customer service and order fill compliance.
  • Must have experience with 3pl carrier management.
  • Must have experience with Product Manufacturing.
  • Must be experienced with creating inventory control processes in compliance with regulatory/certifying bodies including (FDA under current FSMA warehousing requirements, USDA organic warehousing, OSHA, relevant state and city ordinances, etc.)
  • The ideal candidate will have experience with supply chain software, preferably NetSuite and Encompass with prominence in WMS.
  • Possess and apply interpersonal skills to motivate and coach staff members and take corrective actions when necessary to ensure productivity requirements are met.
  • Frequent traveling to support customers, inventory initiatives and compliance checks.


  • 25%

The salary range is only an estimated range and may change based on experience and other factors. Additional compensation may be available depending on the position.

Salary Range

$52,800 - $70,000 USD

As our team grows, we are looking for people to join us that are passionate and committed to protecting the planet. Our company culture is driven by a collaborative team that supports each other and grows together. We believe that learning from different perspectives and facing challenges is an opportunity to grow. Our people come from different cultures and backgrounds that are welcomed in open and mutually beneficial ways. We question the status quo and seek innovative solutions to evolve the business. We invite individuals who want to work as a collective and use business as a force for good to join our team.

Guayakí Yerba Mate is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.