Description

STORE MANAGER

Department: Retail

Reports to: Director, Retail Operations

Classification: Non-Exempt

Direct Reports: Store Crew

Effective Date: September 2023

Salary: $25.00

POSITION SUMMARY

The Store Manager at Urban Remedy is a leader passionate about building brand awareness within their community. They inspire their Crew Members and customers with the mission of Food is Healing Ô . This dynamic leader is motivated by recognizing and developing future Urban Remedy leaders and believes that both food and people have astonishing untapped potential.

Urban Remedy's core values of Our Foundation, Accountability, Creativity, Change, Integrity and Empowerment guide our team in representing Urban Remedy to our associates, vendors, customers, and the media. All employees are expected to embrace these core values as part of their daily work-life with Urban Remedy.

MAJOR RESPONSIBILITIES

• Lives and leads our values of FAMILY every day.
• Connects our communities, inside and outside the four walls, by building strong relationships with nearby neighbors, businesses, schools, etc.
• Implements innovative ideas to grow foot traffic and draw customers into the store.
• Executes sampling program to every customer.
• Communicates stores goals clearly and concisely to Crew Members and holds them accountable to executing those goals every shift.
• Demonstrates top tier selling behaviors.
• Engages our Crew Members through constantly recruiting hiring and developing high-performing talent that can lead the store today and build the bench strength for future growth.
• Provides consistent coaching and in-the-moment performance feedback to Crew Members.
• Facilitates Crew Member training according to the Crew Member Training Program.

• Provides an unparalleled service experience and ensures customers receive a positive store/brand experience while maintaining extremely strong brand integrity.
• Focused on educating customers on the UR mission and products to drive trial, adoption, loyalty.

• Accountable for all store operations and functions to drive the financial success of your store, including managing store orders, scheduling & inventory management.

• Manage the P&L to maximize and exceed the store's financial goals.
• Has an unwavering commitment to ensure food safety and the quality of our products and ensures operational excellence by upholding UR standards and providing a clean, safe store environment.
• Works with District Manager and peers to develop best practices, process improvement and other additional projects to support growth of an early stage, high growth company.
• Assume additional responsibilities as assigned.

• Ensure store team complies with all Company policies, procedures, and program initiatives.

QUALIFICATIONS

Position-Specific Skills

• 2+ years' experience managing a fast paced, premium branded, customer service-oriented business preferably in food service or retail.
• Demonstrated understanding of competitive landscape.
• Truly believes Food is Healing Ô and has a genuine passion towards the natural/organic food movement.
• Ability to model the Urban Remedy culture in every interaction and relationship with customers and team members.
• An innovative mind that thrives in an environment of change and creativity.
• Demonstrated ability to select and develop top talent that is culturally aligned with Urban Remedy.
• Possess good problem-solving skills, agility and sound judgement with an owner mindset.

Leadership Skills

• A strong customer focus and service orientation.
• Authentic and approachable personality that can connect with a diverse range of people.
• A motivated self-starter who can work well both independently and as part of a team.
• A high sense integrity, professional courage, and sound judgment.

Technical Skills Required

• Strong business acumen and experience managing a store P&L.
• Ability to achieve results.
• Excellent verbal and written communication skills.
• Strong prioritizing and time management skills.
• Ability to multi-task in a fast-paced work environment and have fun!

Education/Training Required

• High school diploma or GED required, college degree preferred.
• Food Managers certificate required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• This position is in a retail store environment.
• Position requires long periods of standing, and stocking product.
• Must be able to lift up to 25lbs multiple times per shift
• This position requires a flexible work schedule including early morning, evenings, weekends and holidays.

EXPECTATIONS & DEVELOPMENT

As an employee of our Urban Remedy team, we expect you to be accountable for your actions, to challenge existing processes and to grow both professionally and personally. This means having the willingness to claim 100% ownership for results, both individually and collectively with others and to "think outside of the box" when it comes to processes, policies, and strategies. It also requires seeking out new knowledge and skills and assisting others in growing similarly.

Urban Remedy employees are also expected to exemplify a commitment to Urban Remedy's sustainability goals as they relate to your role, your department, and personal responsibility for conserving resources such as energy, water and waste.

ACKNOWLEDGEMENT

This job description is not designed to be all inclusive. The employee may be required to perform other duties as required to meet the ongoing needs of the organization.

I have read and understand the above job description. I further acknowledge that this job description and the associated responsibilities, activities and duties may change at any time with or without notice.

ABOUT US

Urban Remedy is a plant-based organic food company that embodies the belief that Food is Healing. We were founded by Neka Pasquale, a licensed Acupuncturist who saw first-hand the healing power of food with her patients. Utilizing the ancient principles of Chinese & Ayurvedic medicine combined with the latest innovations in functional medicine Urban Remedy was born. Grounded in the power of clean eating we are certified organic and non-GMO with the goal of creating the cleanest and most delicious offerings to empower people to be their best selves. Our recipes utilize ingredients that are naturally anti-inflammatory and low glycemic without preservatives, fillers, refined flours, sugars, gluten or dairy. You can feel proud of our offerings knowing we pride ourselves in transparency, authenticity, and providing a valuable service to the community.