Description:

BUSINESS SYSTEMS & APPLICATIONS MANAGER

Department: Finance and Operations

Reports to: CFO

Classification: Exempt

Direct Reports: Yes

Effective Date: January 2025

POSITION SUMMARY

The Business Systems & Applications Manager will play an integral role in supporting and developing applications to meet the growing business needs of the organization. This role will be responsible for collaborating with various departments to identify, develop and deliver solutions that drive significant efficiencies and improvements across the business utilizing various application platforms. The Business Systems & Applications Manager will provide manufacturing and finance subject matter expertise pertaining to IFS ERP software and select 3rd party solutions.

The ideal candidate will have a bachelor's degree or equivalent work experience, an interest in fresh food manufacturing, experience supporting and developing ERP/financial systems, a desire to develop and deliver tools & insight through business processes/systems, and passion for Urban Remedy's mission and long-term success.

Urban Remedy's core values of Our Foundation, Accountability, Creativity, Change, Integrity and Empowerment guide ourteam in representing Urban Remedy to our associates, vendors, customers, and the media.

MAJOR RESPONSIBILITIES

Systems Support

• Systems Strategy
  
  • Develop and maintain a long-term systems strategy in partnership with key business stakeholders
  • Manage projects to support implementation of new business systems as required
  • ERP
    
    • Understand ERP and B2B systems thoroughly, become subject matter expert and primary owner of the IFS ERP system.
    • Business Systems Support and Development
      
      • Maintain a variety of tools that support business functions and partner with functional area experts to innovate them and address changing business situations.
      • Assist in migration of tables into a data warehouse
      • Ability to extract key transaction fields and relate them to key data items to execute data analysis at the levels of granularity needed - daily, fiscal, and calendar relationships using SQL queries
      • Execute IFS jobs and processes to create import data and create distribution orders, customer sales order and invoices
      • Create reports and queries to support business success
      • Training and Support
        
        • Conduct and/or coordinate new user set-up, training for new and existing team members as needed on ERP system
        • Cross functional support/communication with Planning, Production, Procurement, 3PL, Customer Service, Business Development, Data Analysis and Reporting

Account Management

• Work with 3rd-party developer to support Woo Commerce (Revel) platform and Point-of-Sale integrations
• Work with Back Office, Shelf Engine and other third-party suppliers as needed to resolve any data receipt issues.
• Be the primary interface with the IFS account team.

General Responsibilities

• Provide expertise to identify and translate business requirements into software design
• Plan, lead, and prioritize work relating to software design and development for new and existing initiatives
• Provide support and troubleshooting of core business applications
• Collaborate with SMEs and technical teams to sequence work, develop implementation/development plans, and produce work effort estimates
• Interface and coordinate tasks with internal and external technical resources
• Respond to critical production issues and provide solutions to maintain business continuity
• Drive problem investigation and resolution as required
• Establish and maintain business system controls, policies and procedures
• Foster a strong and positive work environment that encourages creativity, while maintaining high caliber productivity
• Function as a stakeholder on projects, participate in management decisions, and issue resolution. Stay informed on ERP technology trends and uses in the manufacturing industry

• Work closely with the operations team to improve supply chain systems and tools
• Work with functional area experts to develop tools and systems that improve visibility of inventory stock position relative to sales forecast, production plan, and actual demand enabling effective use of resources
• Participate as a key member of ERP team, minimizing use of external tools and recommending centralized/systemized solutions
• Recommend data governance strategy and proactively resolve issues creating data integrity issues, assume additional responsibilities as assigned

QUALIFICATIONS

Position Specific skills Required

• Excellent understanding of accounting business processes and system posting controls
• Extensive in-depth knowledge of IFS enterprise applications
• Understanding of the technical architecture of the business applications and platforms
• Strong problem-solving, teamwork, analytical skills and continuous improvement mindset
• Ability to effectively manage time and meet all specified deadlines

• Excellent communication and interpersonal skills, and the ability to work well independently and in a team environment
• Organized, detail-oriented and able to juggle multiple tasks and responsibilities gracefully under pressure

Technical Skills Required

• Seven (7) or more years of applicable experience supporting and developing ERP/Financial systems
• Core strength in three or more ERP functional modules such as Accounting, Materials Management, Production Planning, and Sales and Distribution
• Technically fluent in relational databases, including Oracle, MSSQL or similar large-scale relational databases and Visual Basic.Net
• Five (5) years of application management experience in a medium to large environment with increasing levels of responsibility and complexity of projects and applications

Education/Training Required

• Bachelor's degree or equivalent work experience

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This position works in a standard office environment with extended use of the computer/ keyboarding and sitting as well as use of other office equipment such as phone and copier. This position may spend time in a dangerous manufacturing environment and may be exposed to extreme temperatures and loud noises.

EXPECTATIONS & DEVELOPMENT

As an employee of our Urban Remedy team, we expect you to be accountable for your actions, to challenge existing processes and to grow both professionally and personally. This means having the willingness to claim 100% ownership for results, both individually and collectively with others and to "think outside of the box" when it comes to processes, policies, and strategies. It also requires seeking out new knowledge and skills and assisting others in growing similarly.

Urban Remedy employees are also expected to exemplify a commitment to Urban Remedy's sustainability goals as they relate to your role, your department, and personal responsibility for conserving resources such as energy, water and waste.

ABOUT US

Urban Remedy is a plant-based organic food company that embodies the belief that Food is Healing. We were founded by Neka Pasquale, a licensed Acupuncturist who saw first-hand the healing power of food with her patients. Utilizing the ancient principles of Chinese & Ayurvedic medicine combined with the latest innovations in functional medicine Urban Remedy was born. Grounded in the power of clean eating we are certified organic and non-GMO with the goal of creating the cleanest and most delicious offerings to empower people to be their best selves. Our recipes utilize ingredients that are naturally anti-inflammatory and low glycemic without preservatives, fillers, refined flours, sugars, oils, gluten or dairy. You can feel proud of our offerings knowing we pride ourselves in transparency, authenticity, and providing a valuable service to the community.